FAQ's

What is the shipping policy ?

- For orders within the United States processing time is 2-7 days (Weekends not included) and 1-3 days to ship. Orders to Canada processing time is 2-7 days (Weekends not included) and 2-4 weeks to ship. In addition, Tonjaya Cosmetics is NOT responsible for any lost, stolen, delayed or damaged items. For more information please click on our "Shipping/Return Policy" tab.

Are returns/exchanges accepted ?

- No, all sales are FINAL. For more information please click on our "Shipping/Return Policy".

How do I submit photos to be featured on your platforms ?

- We love to see happy customers enjoying our products. All of your fabulous photos/videos can be sent to us via email or via our social media platforms. Please be sure to specify what product you are using and your social media handle so we can tag you as well!

Do you ship worldwide ?

- No, at this time we only ship within the United States and Canada. Tonjaya Cosmetics hopes to ship worldwide in the future. 

What is the difference between order processing time and shipping time ?

- Order processing time is the time it takes for your order to be packaged. Shipping time is the time it takes for USPS to deliver your items.

How long does it take to restock ?

- Restocking can take anywhere between 3-9 weeks. We appreciate your patience and understanding. 

What ingredients do the products contain ?

- Under every product is a detailed description of the ingredients within that specific product. Please be sure to read it carefully, we are NOT responsible for any allergic reactions to our products.

Do I get a tracking number ?

- You'll receive a tracking number via email after your order has been processed (Please see "Shipping/Return Policy" tab for more details). Also, please allow up to 24 hours for the tracking number to become active after you recieve it. If you receive your tracking number via email on a Friday please allow up to that following Monday for your tracking to become available. 

How do I sign up for the latest products and deals ?

- You can be the first to receive deals/discount codes by subscribing to our weekly newsletter. All you have to do is click on the "Sign Up Form" tab and fill out the form.

Best way to contact us ?

- The fastest way to contact us is via email at tonjayacosmetics@gmail.com, or simply shoot us a message through the "Contact" tab.